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This Privacy Policy describes the privacy practices of The Claridges Hotels & Resorts(hereby called as THE CLARIDGES HOTELS & RESORTS) in connection with the information that we collect through www.claridges.comoperated by us from which you are accessing this Privacy Policy. We want our services to be safe and secure for our users. Uniform practices for collecting, using, disclosing, storing, retaining, disposing, accessing, transferring or otherwise processing such information assists.The Claridges Hotels & Resortsto process personal information fairly and appropriately, disclosing it and/or transferring it only under appropriate circumstances. This privacy policy relates to our use of any personal information we collect from you for providing hospitality related services.
This privacy policy intends to update you how we use your personal information collected throughwww.claridges.comor provided by other means. Please read this privacy policy before usingwww.claridges.comor submitting any personal information. The privacy policy also relates to our use of any personal information you provide to us by phone, SMS, email, in letters,any other mode of correspondence and in person.
This policy will be updated subject to any changes in information collection, activities performed or any applicable regulationswithout any permission of the visitor of the site. You are encouraged to review the privacy policy whenever you visit www.claridges.com to make sure that you understand how any personal information you provide will be used.
The privacy practices set forth in this privacy policy are for www.claridges.comonly. If you link to other web sites, please review those privacy policiesof such web sites as well before proceeding further, which may be very different.
The Site makes available information relating to hotels owned or managed by Claridges Hotel Private Limited, a company constituted under the laws of India, and its subsidiaries, controlled entities, affiliates.
The Site contains "The Claridges Hotels & Resorts" trade and service marks and devices (including the word "The Claridges") and other valuable trade or service marks owned by ClaridgesHotel Private Limitedto distinguish its services and products. These trade and service marks and related intellectual property are protected from copying and simulation under national and international laws and may not be reproduced or copied without the express prior written consent of Claridges Hotel Private Limited.
Without limitation, non-relevant parties must not use any of the said trade or service marks:
The information, text, graphics, images, sounds, links and all other information and software published or otherwise contained in the Site ("Information") are either owned exclusively by The Claridges Hotels & Resortsor licensed by The Claridges Hotels & Resortsand except as specifically provided in these conditions may not be copied, distributed, displayed, reproduced or transmitted, in any form or by any means whether electronic, mechanical, photocopying, recording, or otherwise, without the prior written approval of The Claridges Hotels & Resorts. Without limitation you may not, without such approval fromThe Claridges Hotels & Resortscreate derivative works from any part of the Site or commercialize any Information, products or services obtained from any part of the Site. Information procured from a third party may be the subject of copyright owned by that third party.
The purpose of this policy is to highlight various obligations, best practices including any data for visiting website, bookings, reservations etc.or receiving marketing communications you may provide and tools that support in compliance with data privacy regulations applicable to the Claridges Hotels & Resortsin its role as both data controller as well as data processor.
This privacy policy is applicable to everyone who accesses and uses www.claridges.com including but not limited to The Claridges Hotels & Resortscustomers, operating units, third party service providers, wholly owned subsidiaries worldwide and visitors who use this website.
The Claridges Hotels & Resortscollects, processes, and retains information about you when you visit our website www.claridges.comor stay in one of our hotels or avail any of the other services provided by The Claridges Hotels & Resorts.You may choose to provide us with information, such as your name, family name,email address, Company information, street address, telephone number, other contact and demographic information whileinquiring about the availability or ratewhen you make a reservation,purchase a gift card, booking,subscribe to The Claridges Hotels & Resortsnewsletter or obtain web exclusive rates on our website www.claridges.com.
Moreover, you may choose to provide your personal information in connection with sending an e-mail or message, logging complaints, promotional offers and when you use our service.
Personal Information may include, but is not limited to:
Any of the information we collect from you may be used in one of the following ways:
The Claridges Hotels & Resortswill collect adequate, relevant and necessary Personal Information, and will process such information fairly and lawfully for the purpose it is collected. The purpose of collection will be specified not later than at the time of data collection, or on each occasion of change of purpose.
The information held by The Claridges, Hotels onwww.claridges.comor in our other systems collected by other means at the time of registration shall be checked and from time to time we may change the information requested upon registration or with respect to certain features or service.
The Claridges Hotels & Resortsdoes not share, sell, rent, or trade personal information collected throughwww.claridges.comor information provided when staying in one of our hotels or availing any of the other services provided by The Claridges Hotels & Resorts,with third parties for their sole promotional purposes or as otherwise outlined in this Privacy Policy. The Claridges Hotels & Resortsmay share information with third party service providers contracted to provide services on our behalf for processing personal information, to conduct marketing campaigns and related services. These third party service providers may only use information we provide to them as requested and instructed by The Claridges Hotels & Resorts:
If The Claridges Hotels & Resortsgoes through a business transition, such as a merger, acquisition by another Company, or sale of all or a portion of its assets, your personal information collected through our website(s), any other channels may be among the assets transferred. A prominent notice will appear on our website(s) for 30 days after any such change in ownership or control of your personal information.
The Claridges Hotels & Resortsprovides a global service. Sharing information cross border is essential to the Services so that you receive the same high quality service wherever you are in the world. As a result, we may, subject to applicable law, transfer Personal and Other Information collected in connection with the Services, to these entities in countries where information protection standards may differ from those in the country where you reside. By making a reservation, staying at The Claridges Hotels & Resortsproperty(s) or using any The Claridges Hotels & Resorts-branded service, you understand that we may transfer your personal information globally.
In most cases, the information you provide is added to The Claridges, Hotels local or global database. In the course of processing your information, it may be necessary to transfer your personal data to T's affiliates, and/or third party service providers located in India and throughout the world for the purposes outlined within this Privacy Statement.
When conducting business, working on Company projects, or implementing new processes or systems, an operation may require the transfer of personal information to other entities or third parties that are located outside of the Claridges, Hotels operation's country of business. While permissible data transfer mechanisms are defined by applicable law or regulation, examples include:
The Claridges Hotels & Resortsis committed to protecting your and your family's personal information when you are using "www.claridges.com". We want our services to be safe and secure for our users.
Consent is often referred to as an individual's choice to "opt-in" or "opt-out" of The Claridges Hotels & Resortsuse of personal information and is usually obtained by a "check box" or signature confirming the individual understands and agrees to the processing of their personal information. At times, express written consent from the individual may be required based on the information processing activity. The Claridges Hotels & Resortsreceives consent from individuals prior to:
Your consent to personal data collection and processing may be revoked by notifying us via our contact page. For users below the age of 16, the consent should be provided by the holder of parental responsibility of the child.
You may withdraw consent to personal data processing or you may review, update, correct or delete your personal information collected through the website or service by e-mailing us at privacy@claridges.com. For users below the age of 16, the consent should be provided by the holder of parental responsibility of the child.
This notice applies to all The Claridges Hotels & Resortspersonnel, operating units, and wholly owned subsidiaries worldwide.
You may request to review, correct, update, suppress or object to the use or processing of your Personal Information that you have previously provided to us while making a reservation throughwww.claridges.com or during the stay at one of our hotels or by availing any of the other services provided by The Claridges, Hotels. You may review, update, correct or delete your Personal Information collected through the website or service by e-mailing us at privacy@claridges.com.
If you have questions about your account or are having trouble accessing your account, you can get answers to Frequently Asked Questions (FAQs) or request help with your account. If you have privacy concerns regarding access to or the correction of your Personal Information, please contact us at privacy contact information mentioned within Section 12 "Privacy Contact Information" of this policy.
In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information that you have provided to us suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information that you have provided to us.
While the majority of questions and issues related to access or requests can be handled quickly, complex requests may take more research and time. In such cases, issues will be addressed, or you will be contacted regarding the nature of the problem and appropriate next steps, within 30 days.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or reservation, or enter a promotion, you may not be able to change or delete the Personal Information provided until after the completion of such purchase, reservation, or promotion). There may also be residual information that will remain within our databases and other records, which will not be removed. In addition, there may be certain information to which we are unable to enable you to review, for legal, security, or other reasons.
The Claridges Hotels & Resortsmay transfer your information from "www.claridges.com" to other HR systems and store it on The Claridges Hotels & Resortsor other supplier systems.
Your Personally Identifiable Information is kept secure. Only authorized employees, business partners, clients, vendors and other third party providers (who have agreed to keep information secure and confidential) have access to this information.
The Claridges Hotels & Resortsensures that our supplier employs industry standard security measures to ensure the security of information through legally binding terms and conditions. However, users of our website "www.claridges.com" are responsible for maintaining the security of any password, user ID, or other form of authentication involved in obtaining access to password protected or secure areas of any The Claridges Hotels & Resortswebsites. Access to and use of password protected and/or secure area of "interface Name" is restricted to authorized users only. Unauthorized access to such areas is prohibited and may lead to criminal prosecution.
We and our partners use various technologies to collect and store information when you visit www.claridges.com, and this may include using cookies or similar technologies to identify your browser or device. Cookies are pieces of information stored directly on the computer or mobile device that you are using. Cookies allow us to collect information such as browser type, e-mail address when you are using Google Chrome, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We and our service providers use the information for sending e-mailers to our website visitors whose online behaviors indicate that they may be interested in travelling, for security purposes, to facilitate navigation, to display information more effectively, to collect statistical information, to personalize your experience while using the Online Services and to recognize your computer in order to assist your use of the Online Services, such as for the online reservation process. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Online Services or to send you advertisements and marketing emails. We may also use cookies or other technologies to track responses to our online advertisements and marketing emails. You can configure your browser to refuse cookies, or to warn you before a cookie is placed. If you disable cookies, some parts of our websites may not function properly or at all.
Your personal data will be retained in a form which enablesThe Claridges Hotels & Resortsto identify the individual for no longer than it is necessary for the purposes for which the data was collected and used. Your personal data may be retained in certain files for a period of time as required by applicable law and following The Claridges Hotels & Resortsdata retention policies in order to comply with such financial or legal requirements, to properly resolve disputes or to troubleshoot problems. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us via the information above. We will respond to your request to access or delete your information within 30 days.
In addition, some types of information may be stored for an infinite duration due to technical constraints, and will be blocked from further processing for purposes which are not mandatory by law or when a consent is withdrawn. The information that you provide may be stored or transferred in our systems or on the systems provided by our third parties.
If you have any questions regarding our Privacy Statement or if you need to update, change or remove information, you can do so by contacting the Data Protection Officer or by regular mail addressed to: privacy@claridges.com
You may at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection by e-mailing at privacy@claridges.com